Shipping policy

 

Ordering

Everyone is allowed one customer account, but you have to be 18 or over to do so. By placing an order on our website, you agree to give:

Your real name
Your e-mail address
Your billing address
A delivery address (this maybe the same as your billing address)
A contact phone number (in case we need to speak to you about your order)

If the technology fails us or we make a genuine mistake, your order attempt may be unsuccessful. We will do everything we can to resolve this and aim to put that smile firmly back on your face. Once you have placed an order, you will receive a confirmation e-mail within 24 hours, and then one within 24 hours of your order being dispatched.
If something is not in stock, we will let you know as soon as possible after the order has been placed. If we are expecting the item in soon, we may send it in a separate parcel after your main order has been despatched.

After placing your order you will receive an automated acknowledgement.

 Delivery

Delivery in the UK is free of charge on all orders over £70 and will be sent via DPD courier. Orders under £70 will incur a small fee.

Delivery outside of the UK

All orders placed outside the UK are sent via international courier and are charged according to the location and order weight. 

Alternatively, if you are ordering from overseas and don’t want to incur the expense of overseas delivery you can also elect to order from one of our retailers in the country you live in.

Events beyond our control

We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes but is not limited to:

  • Strikes or other industrial action.
  • Civil commotion, terrorism or threat of, war or threat or preparation for.
  • Fire, explosion, adverse weather conditions, subsidence, epidemic or other natural disasters.
  • Disruption to supplies or delivery methods.
  • Acts of government or regulatory bodies.
  • Disruption to public or private telecommunications networks.

Occasionally, parcels going overseas may be delayed at customs control when entering your country. This is beyond our control and we cannot be responsible for the late arrival of parcels detained in this way.

1. Arrangements

After placing your order you will receive an automated acknowledgement by email. Please note that this does not mean that your order has been accepted. All orders are subject to acceptance by us, and we will confirm acceptance to you by confirming that your order has been dispatched.

For all orders, once we accept your order, a contract to purchase and deliver products takes effect between you and Tabitha JK Limited.

You pay the sum that you see at the end of the checkout process, together with the delivery.

Upon receipt of your order for the products, you will be charged for the products and the delivery costs.

Products being delivered to a UK or non-UK address by us will be at your sole risk from the time of delivery to you.